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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of john bui

john bui

August 21, 2024

5  out of  5
rating by john bui
"Sarah Lyle and her staff gave amazing service. I was in need of insurance before they closed for the day, and they were able to get me insured right before they closed. I am so grateful that they go beyond the expectation, and to help me out. Thank you everyone who helped me!"
We responded:
"John, thank you for your kind words. I'm glad our team could assist you with your insurance needs right before closing. We always strive to go beyond expectations for our clients. If you need any further assistance, feel free to reach out. - Sarah Lyle - State Farm Insurance Agent, New Orleans, LA"
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Shakari Fraser

August 1, 2024

5  out of  5
rating by Shakari Fraser
"Sean was tremendously helpful with making changes to my policy."
We responded:
"Hey Shakari, thanks a bunch for the awesome review! I'm so happy Sean could help you with your policy changes. If you need anything else, we're here for you! - Sarah Lyle - State Farm Insurance Agent, New Orleans, LA"
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Veronique Harry Lewis

June 28, 2024

5  out of  5
rating by Veronique Harry Lewis
"I called the office to complain about my insurance rates and Abraham answered my call. The patience, attentiveness and willingness to help with lowering my monthly rate was unmatched. Abraham exercised patience with me in the signing of my new documents and getting them back over to him. Truth be told if Abraham hadn’t stayed on the line with me the documents wouldn’t have gotten signed. Many thanks Abraham for your time and patience. I ended this call with a full understanding of my new policy and I’m pleased with the new rates. Hats off to you Abraham!"
We responded:
"Veronique, I'm thrilled to hear about your positive experience with Abraham! We're grateful for his patience and dedication to helping you lower your rates while ensuring you fully understood your new policy. Thank you for sharing your feedback, and we're here for any future insurance needs you may have. - Sarah Lyle - State Farm Insurance Agent, New Orleans, LA"
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Tyrone Craig

May 2, 2024

5  out of  5
rating by Tyrone Craig
"Caleb was very helpful and very easy to talk with would recommend."
We responded:
"Tyrone, thank you for the shoutout for Caleb! Our office loves being your good neighbor. - Sarah Lyle - State Farm Insurance Agent"
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kaitlyn dill

May 2, 2024

5  out of  5
rating by kaitlyn dill
"Caleb was very helpful with providing knowledge about my homeowners and car insurance policies!! Would recommend him to all my friends"
We responded:
"Thank you, Kaitlyn, for your positive feedback and for acknowledging the exceptional assistance provided by Caleb. We greatly appreciate your recognition of our team's dedication to delivering outstanding service. - Sarah Lyle - State Farm Insurance Agent"
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Christal Cook

May 2, 2024

5  out of  5
rating by Christal Cook
"Always friendly always available and I love her smile"
We responded:
"Christal, thank you! We appreciate your trust in us to take care of your insurance policies. - Sarah Lyle - State Farm Insurance Agent"
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Allison Pomet

May 1, 2024

5  out of  5
rating by Allison Pomet
"Sarah and her team go above and beyond to make sure you are taken care of. They truly care about their customers!"
We responded:
"A big thank you for the 5-stars, Allison! Your support is the driving force behind our commitment to excellence. - Sarah Lyle - State Farm Insurance Agent"
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Harry Varnadore

May 1, 2024

1  out of  5
rating by Harry Varnadore
"This the worst AGENT I have ever been exposed to. I have called numerous times . Immediately goes to her voicemail, of course Then I get a call about 36 hours later from her assistant. Honestly? I applaud you you for being that overwhelming busy! But.. This is NOT is how it is how it handled. Thank you"
We responded:
"Hello Harry, please accept my sincerest apologies. I was made aware of our phone issues recently however I was unaware of your specific concern. Please know we always strive to provide the best possible services in my office. I will contact you today to assist you in any way I can. Thank you. "
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James Loze

April 18, 2024

5  out of  5
rating by James Loze
"The people at Sarah Lyle office are very knowledgeable and friendly and they go out of there way to help you . We had an accident and was having trouble with the claim process they worked with us with there claim people to resolve the problem. Never have I seen an insurance agency work that hard after the sale Absolutely great people Jimmy"
We responded:
"James, we're so grateful for your feedback and happy to hear about your positive experience with our team. Ensuring a smooth claims process is a top priority, and we're glad we could assist you every step of the way. Thank you for trusting us with your insurance needs! - Sarah Lyle - State Farm Insurance Agent, New Orleans, LA"
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khari friloux

April 10, 2024

5  out of  5
rating by khari friloux
"I have to say this with the utmost confidence. Abraham takes care of his people. My mother was so happy to tell me she found affordable car insurance. She was so appreciative of the patience and kindness he showed her. Thank you for that Abraham. You are a treasure over there."
We responded:
"Khrari your five-star rating is sincerely valued! Abraham's skills and commitment to our team have been remarkable, and we're glad that he could assist with your insurance needs. -Sarah Lyle - State Farm Insurance Agent"
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DARREN SMITH

January 28, 2024

5  out of  5
rating by DARREN SMITH
"THEY ARE A GREAT COMPANY, WITH POSITIVE WORKER'S."
We responded:
"Darren, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Alyssa Morgan

January 18, 2024

5  out of  5
rating by Alyssa Morgan
"Customer service is amazing! Everyone is so patient and accommodating. They have been so helpful! I definitely recommend."
We responded:
"Thank you for the five-stars, Alyssa! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of CHELSEY ANNE FRANCIS TADEO

CHELSEY ANNE FRANCIS TADEO

January 12, 2024

5  out of  5
rating by CHELSEY ANNE FRANCIS TADEO
"BRIAN IS INCREDIBLY RELIABLE! FAST! TRUST WORTHY! NO ERRORS! SUBLIME PERFORMANCE!"
We responded:
"Chelsey, thank you for sharing your experience with Brian! Our office loves being your good neighbor."
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Chelsey Anne

January 12, 2024

5  out of  5
rating by Chelsey Anne
"BRIAN IS AMAZING! Get deals with him for he establishes amazing connection with customers."
We responded:
"Madrina, thank you for the shoutout for Brian! We greatly appreciate you letting us be your good neighbor."
Profile photo of Chelsey Francis

Chelsey Francis

January 12, 2024

5  out of  5
rating by Chelsey Francis
"amazing people! LOVE WORKING WITH YOU GUYS!!! especially Brian"
We responded:
"Thank you, Chelsey! We appreciate the generous review. Brian is an asset to our team and it makes us happy to hear he was able to assist you with your insurance needs!"
Profile photo of Breanna Filson

Breanna Filson

January 10, 2024

1  out of  5
rating by Breanna Filson
"Sarah Lyles office dropped the ball majorly and left it on me to clean up their mess. She and her team are not only incompetent but extremely rude. They pretended to help me and pretended to solve a mess that they created, but then tried to scam me and then even more bizzarely ignored my calls, as if I did something to them. Sarah is highly unprofessional. DO NOT WORK WITH THIS OFFICE."
We responded:
"Thank you for your review Breanna Filson. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. Please feel free to contact us at (504) 376-2565 to tell us more about your experience and how we can find a resolution for you. "
Profile photo of Breanna Filson

Breanna Filson

January 10, 2024

1  out of  5
rating by Breanna Filson
"Sarah Lyle and her office are a disaster. They fail to manage policy's for their clients properly, allow them to lapse or make HUGE mistakes that cost their clients thousands, and all of this is due to their negligence. Things were so bad I was forced to report Adam Delgado on their team to the LDI and I reported the entire office to the BBB. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE!!"
We responded:
"Thank you for your review Breanna Filson. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. Please feel free to contact us at (504) 376-2565 to tell us more about your experience and how we can find a resolution for you. "
Profile photo of Bre Filson

Bre Filson

January 10, 2024

1  out of  5
rating by Bre Filson
"SAVE YOURSELF - WORK WITH ANY OTHER AGENT THAN THIS OFFICE. IF YOU GO WITH THESE PEOPLE THEY WILL SCREW EVERYTHING UP AND COST YOU THOUSANDS AND THOUSANDS OF DOLLARS FOR THEIR MISTAKES. Horrific experience with Adam in this office. Not only did he almost let my home insurance policy lapse in 2023 (just because he didn't pay attention or do his job), but in 2024 he sends me a text message to inform me that they hired an underwriter to drive past my home 7 months earlier who determined because I had placed 2 "For Rent" signs in my front yard (for better visibility if a car was parked in front of the house) that the 2 signs INSTANTLY meant that I had reconstructed the entire house to now be a duplex and that the 2 signs equaled 2 homes now instead of one at the property. Not only was the house NEVER a duplex, but this underwriter they hired waited 7 months before changing my policy with no notice and then Sarah's office waited an initial month before sending me a text message to let me know they not only changed the policy, but they had written it incorrectly in 2023 and now I had to pay to correct it, plus pay the new insurance rate for 2024 since they had to write a brand new policy to correct their own mistakes. No one has any idea what they are doing in this office and they are completely incompetent between re-writing new policies I never requested and charging me more for their mistakes - I would highly recommend working with any other insurance office than this one."
We responded:
"Thank you for your review Bre Filson. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. Please feel free to contact us at (504) 376-2565 to tell us more about your experience and how we can find a resolution for you. "
Profile photo of Brandon Loup

Brandon Loup

November 29, 2023

5  out of  5
rating by Brandon Loup
"Customer service is top tier! Got my new premium through Abraham in no time at all and he helped me figure out what I needed to do to cancel my previous insurance plan with another company. 10/10 recommended for anyone looking for good insurance! All my insurance needs from here on out with be through him! Thanks again!"
We responded:
"The five-star review and kind comments are truly appreciated, Brandon! It's great to know that you found our insurance services top-tier and that Abraham made the process seamless for you. Abraham and our entire team are committed to providing efficient and helpful assistance to our New Orleans State Farm family. We look forward to serving all your insurance needs, thank you for choosing us as your coverage provider!"
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Alison VanEtten

November 14, 2023

5  out of  5
rating by Alison VanEtten
"Great folks. Helpful"
We responded:
"Thank you, Alison, for the generous review!"
Profile photo of William Zapalac

William Zapalac

November 8, 2023

5  out of  5
rating by William Zapalac
"Abraham was very thorough, answered all of my questions, was very good at even asking (and answering) some questions before I did. The whole thing was an extremely satisfying experience."
We responded:
"Thank you for the wonderful review, William! Abraham is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
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Lethuy Nguyen

October 15, 2023

5  out of  5
rating by Lethuy Nguyen
"I had the pleasure of working with Abraham. He was very helpful and found ways for me to lower my car insurance cost. If I ever need any help going forward it will be with this gentleman for sure."
We responded:
"Lethuy, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Abraham cares a lot about our customers."
Profile photo of Yasmine Jebreal

Yasmine Jebreal

September 14, 2023

5  out of  5
rating by Yasmine Jebreal
"I have been meaning to give this review for a while now. It will soon be a year since I have had State Farm and I have to say I am so happy I have made the right decision with choosing this place as my insurance. I want to give a special thanks to Abraham. He is so kind and helpful. Abraham will go out of his way to make sure everything is taking care of for you and is also very on top of things. He responds back quickly and answers any questions you may have for him. Abraham is the reason I no longer pay an overpriced insurance with another company. He has shown me I can get the same insurance and, honestly better at State Farm, for a way lower price. Abraham went out his way for me and has worked with all the complications I have had to ensure the best for me and that I get the best insurance possible. Thank you for everything Abraham, you’re amazing. If you’re thinking about getting State Farm I highly recommend you call and ask for Abraham and you’ll see the reason on why I switched mine."
We responded:
"Yasmine, it's fantastic to hear that you've had a positive experience with us and that Abraham has been such a helpful and attentive agent throughout your first year with them. We appreciate your detailed feedback, and it's clear that Abraham's dedication and commitment to finding you the best insurance option at a lower price have made a significant impact. Thank you for sharing your experience and for recommending Abraham and State Farm. If you ever need further assistance or have more questions in the future, don't hesitate to reach out. Your feedback is greatly appreciated!"
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Damon Ferguson

August 6, 2023

5  out of  5
rating by Damon Ferguson
"It's a good company to get insurance. Such as house, automobiles and life insurance.I would recommend anybody to give them a call ."
We responded:
"Thank you for the five-stars, Damon! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Kirstin Delgado

Kirstin Delgado

July 3, 2023

5  out of  5
rating by Kirstin Delgado
"This office has been so incredibly helpful to me and my husband. All the agents who have helped us here have been amazing, but a special thank you to Brian! They are always responsive and on top of it. I recommend reaching out to them if you are looking for insurance!"
We responded:
"We are so glad that we have been able to assist you and your husband with any of your insurance needs, Kristin! We stive to provide you with the customer care that you deserve and truly appreciate you recognizing Brian's efforts! Your kind words about Brian and your recommending our services to others truly makes our day!"